Support and Help2022-10-17T15:37:47+00:00

Support and Help

We pride ourselves in ensuring each and every customer receives fast and friendly service while adding great value for money.

Please do not hesitate to contact our team to answer any queries.

1. HR Docs Package Options

What packages are available?2022-10-20T08:24:30+00:00

HR Docs packages are available for all sizes of organisations. You can access packages and prices here.

What if I only have one employee?2022-06-28T10:11:14+00:00

Good News! HR Docs is available for organisations no matter what their size.

What jurisdictions does HR Docs cover?2022-06-29T15:06:22+00:00

HR Docs provides documentation for Northern Ireland/Great Britain and the Republic of Ireland. The legislation is different for each of the jurisdictions and HR Docs reflects that.

How will HR Docs benefit my organisation?2022-06-28T10:11:02+00:00

Whether you are a HR Director, Manager, Supervisor or Business Owner, HR Docs will generate huge time savings in managing various employment law related issues. The template documents will ensure that are on the right track whilst remaining legally compliant. Our documents have been carefully written by experience HR and employment law professionals to ensure that the end user has to do as little work as possible when it comes to using them. There is a variety of documents available such as template letters, policies, forms, scripts and how to guides, as well as contract clauses.

Do I have to be a HR Team or LeaveHub client to use HR Docs?2022-06-29T15:06:54+00:00

No. You can decide to use the HR Docs service without the advice line. Some clients like to have the added support of HR Support and Advice, therefore they use our HR support service. Many of our clients are happy to use the template documents on their own.
You are therefore free to enjoy the features and benefits of HR Docs even of you do not require any other services.

Are all HR Docs features available regardless of which subscription I go for?2022-06-28T10:10:48+00:00

Yes. You will be able to enjoy all of the features of HR Docs regardless of which subscription you go for.

How long do I need to sign up for?2022-06-28T10:10:42+00:00

Subscriptions are a minimum of 6 months. You can also avail of either a 12 or 24 month contract. The prices are more competitive if you increase your term.

Are there any hidden costs?2022-06-28T10:10:37+00:00

No! The cost of your package is the only price you pay.

Can I pay monthly?2022-10-20T08:25:27+00:00

Yes. You can select to pay your plan monthly by clicking here.

Do I get a discount if I pay in one lump sum for the year?2022-10-20T08:26:20+00:00

Yes. You can pay in a one off sum here.

2. About the HR Docs System

Does HR Docs take into account the legislation requirements of various types of leave?2022-06-28T10:09:53+00:00

Yes. HR Docs has been designed by employment law experts who have a detailed understanding of the intricate details of all types of statutory provisions and requirements. Our aim is to ensure that your organisation is legally compliant as well as efficient in managing all employment law and HR issues.

What type of device or software do I need to use HR Docs?2022-06-28T10:09:46+00:00

You do not need any specific software to use HR Docs. It is a cloud-based system compatible with all devices. You will receive your own unique log in and can log in from anywhere, at the click of a button.

Do you offer multi-user subscriptions?2022-07-04T12:00:59+00:00

Yes, we do. You can contact us today on 0044 2 871 271882 or 00353 1 695 0749 to find out more and get the best package to suit your needs.

How do I use the documents?2022-06-28T10:09:29+00:00

The documents are very easy to download and use.
You can choose to access a specific subject, and from this you can choose to use a specific template such as a letter, policy, form, script, how to guides or contract clause.
Each document will have a HR Team logo and a disclaimer at the footer of the document. We recommend that you remove this information before issuing a document to an employee. The client is responsible for adding the specific detail into each document. For example the content to be added to an invitation to a disciplinary hearing will vary depending on the case.
The documents to be used are templates only and will need to be customised to the situation.

What format are the documents in?2022-06-28T10:09:16+00:00

All documents can be downloaded in Microsoft Word and are fully editable.

3. Technical Support

What happens if I have a technical issue and I need to speak with someone?2022-06-28T10:09:10+00:00

You will be able to access our client support team, who will be able to answer any question that you have. We are available from 9.00am – 5.00pm, Monday to Friday.

4. Your Guide to using HR Docs

I want to get started. How do I do this?2022-10-20T08:27:06+00:00

You can choose one of the package options that suits you here.

What happens after I get my account details?2022-06-28T10:08:49+00:00

You can start to use the benefits of HR Docs by entering your organisation details.

5. Data Protection

Is HR Docs compliant with Data Protection Regulations?2022-06-28T10:08:22+00:00

Yes. HR Docs is a completely secure system that has been developed taking into account all data security and protection regulations.
Clients can rest assured that the system and its infrastructure is designed in a way that meets the requirements of data protection regulations.

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